Shipping Policy

Shipping Policy

Fimaf partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers, allowing us to ship directly to your door and proudly offer flat rate worldwide shipping.

You will be charged when you place your order, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Disclaimer

While we will do all that we can to make sure your order is delivered on time, Fimaf cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Fimaf has no control over these charges, nor can Fimaf predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

Lost/Stolen/Damaged Packages:

Fimaf is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We use the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. If such issues are not reported, we may not be able to honor your claim.

Wrong Address Disclaimer:

It is the buyer's responsibility to ensure that the shipping address entered is correct before submitting an order. Once an order is placed, we begin processing it immediately, so we cannot make any changes. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback:

We value your feedback, questions, and concerns. Please feel free to email us at fimafbeauty@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.